Shipping policy

Shipping Policy

At Sal Rio, we aim to process and dispatch all orders as quickly as possible. Once your order has been placed, you will receive a confirmation email, followed by a dispatch notification once your order is on its way.

UK Shipping

We currently offer the following UK delivery options:

Royal Mail 1st Class Shipping — £3.99
Estimated delivery: 1–2 working days after dispatch.

Royal Mail 2nd Class Shipping — £1.99
Estimated delivery: 2–4 working days after dispatch.

Please note that delivery times are estimates and may vary during busy periods, bank holidays, or due to delays within Royal Mail.

Spain Shipping

Spain Shipping — €6
Estimated delivery: 2–4 working days after dispatch..

Orders shipped to Spain may be subject to customs checks, local duties, taxes, or additional delivery requirements. Any applicable charges are the responsibility of the customer.

Order Processing

Orders are usually processed within 1–3 working days. Orders placed on weekends or bank holidays will be processed on the next working day.

Delivery Issues

Please ensure your delivery address is entered correctly at checkout. Sal Rio cannot be held responsible for delays or lost parcels caused by incorrect or incomplete address details.

If your order has not arrived within the expected timeframe, please contact us at [Insert contact email] with your order number so we can look into it for you.

Lost or Delayed Parcels

If your parcel is delayed, we recommend allowing a few extra working days, especially during peak delivery periods. If your parcel appears to be lost, please contact us and we will do our best to help resolve the issue.